Privacy Policy – Dental Clinic
Cliniques d’Endodontie Laval and Repentigny
Last Updated: 2025-04-17
1. Purpose of the Policy
This policy aims to regulate the collection, use, communication, retention, and destruction of personal information collected by the Laval and Repentigny Endodontic Clinics, in accordance with the Personal Information Protection Act in the private sector (Bill 25).
2. Responsibility
The clinic has designated a person responsible for the protection of personal information:
Name: Mélanie Martel
Position: General Director of Finance
Email: m.martel@endodontielaval.com
Phone: 450-668-6685 poste 3
This person ensures compliance with and implementation of this policy.
3. Personal Information Collected
We only collect the information necessary to provide safe and effective dental care and to manage the clinic’s administrative tasks. This information may include :
– Name, address, phone, email
– Date of birth, gender
– Relevant medical information (allergies, medications, medical history)
– Dental records
– Billing information and Canadian dental care plan details
4. Means of Collection
Information is collected :
– Through paper or electronic forms during registration
– During consultations or treatments
– Through communication with authorized third parties (e.g., other healthcare professionals, Canadian dental care plan)
5. Use of Information
Information is used to :
– Provide quality dental services
– Manage patient records
– Process claims to the Canadian dental care plan
– Communicate with the patient regarding appointments and follow-ups
– Meet legal and regulatory obligations
6. Disclosure to Third Parties
Your information may be disclosed to third parties only when necessary and in compliance with the law, including :
– Other healthcare professionals (with your consent)
– Canadian dental care plan
– Service providers (IT hosting, medical software), subject to confidentiality agreements
No data is sold or shared for commercial purposes.
7. Consent
Your consent is required for the collection, use, and disclosure of your personal information. You can withdraw your consent at any time, unless required by law or if the withdrawal compromises the care you receive.
8. Retention and Destruction
Records are stored in secure systems (physical or electronic). They are retained for at least 5 years after the last consultation, in compliance with professional standards.
After this period, information is securely destroyed.
9. Security
We implement administrative, technical, and physical measures to ensure the confidentiality, integrity, and security of personal information :
– Restricted access to records
– Secure passwords
– Security software and regular backups
10. Access and Correction
You have the right to consult, correct, or withdraw your personal information held by the clinic. To exercise this right, please contact the person responsible.
11. Complaints
Anyone can file a complaint regarding the management of their personal information by contacting our responsible person for the protection of personal information.
If the response is unsatisfactory, you may contact the Commission d’accès à l’information du Québec.
12. Policy Modifications
The clinic may update this policy at any time. The current version is always available at the reception desk or on our website in the « Services » section.